Help Center

Since we launched in 2019 as a lifestyle blog, our mission has always been to be able to give people a meaningful and uplifting feeling when they stumbled across our site. When we rebranded in July of 2020 our sole mission became to provide a product that was good for the mind, body, and soul. 

We wanted our product to be as natural and good for you as we could get. Which is why we are proud to be able to keep that promise. We set ourselves apart from our competitors because we don't just make candles—we make IT ALL and each and every product we develop is always tested multiple times—on ourselves, before it makes it way to our site. 

If a product is marked as sold out, we will restock shortly. From the product page, click 'Notify Me When this is Back in Stock' to sign up to be notified via email when the product is available again.

All of our ingredients are thoughtfully sourced to create safe, sustainable products that are vegan, cruelty-free, phthalate-free, and never tested on animals. 

If you simply go to the product of the item you are interested in purchasing, we have a complete list of the ingredients for all products. If you find that we missed listing an ingredient for a product please feel free to reach out to us. 

Lastly, please do reach out to us if you want clarification on a product to see if it works best on your skin type. You can do so by using the chat option on the site, Sunday-Saturday 8am - 8pm est. 

*our body oil and body scrubs we use an Almond Oil*

*our beard oil we use an almond oil*

Thanks for asking. We use a premium blend of man-made and natural fragrances for all of our candles as they 1. all us to create more complex scent profiles; 2. are oftentimes, more sustainable to produce; and 3. allow us to offer products at accessible price points. 

All in all, synthetic fragrances do NOT harm the environment, nor do they harm the mind, body, or soul. 

We pride ourselves on the scent throw of our candles and body and skin products. We use the exact same measurement when we make our batches of product. We are becoming known for our masterful smelling candles—they do not overpower your senses, but its also not a small scent throw.

Because we do not add any chemicals to our products all you will be smelling is the scent. When the candle gets put out the last thing you will smell is the scent. 

Our room and linen sprays speak for themselves! Those things smell so damn good and the scent lasts—it lasts even longer if you spray directly on your linens.

Products need love too! To care for our candles, trim the candle’s wick to 1/4” before or after every burn session and allow the candle to burn for 3-4 hour intervals, or until a full melt pool has formed. 

Our other products care for themselves, but that doesn’t mean you can’t say “I love you” every once in a while.

Please email us at hello@elevationlifestyle.com and we will let you know if changes or cancellations can be made. Thank you for your understanding!

Yes! All of our products make perfect gifts for any occasion. We love writing notes to send to our customers, so if you would like the note addressed to the person you are buying for please let us know within 24 hours of purchasing the gift.

You can contact us as hello@elevationlifestyle.com or use the chat feature on our site Sunday - Saturday 8am - 8pm. 

We are currently working on getting our products into local stores state by state, if you know anyone that would love to either carry our products in their store—or if you'd love to place a wholesale order, please email us at hello@elevationlifestyle.com and we can chat there.

Please do NOT send us business inquires from the chat feature on our website, we will not respond. 

We ship worldwide and shipping is calculated a checkout at the moment. 

International customs + duties are determined by the receiving country and are the customer's responsibility to pay.

Want it fast? We don't blame you. That's why we offer USPS 2-Day for contiguous domestic orders. Pricing is dependent upon destination/weight of package.

While we try to prioritize orders with expedited shipping options in our shipping queue, we can't guarantee that our team will be able to, and ask that you apply our 5-7 business days window for processing to plan accordingly.

Orders placed with UPS 2-Day will arrive within two business days once shipped from our fulfillment location. Please note: orders placed on Thursday or Friday with USPS 2-Day will likely arrive the following Monday or Tuesday, and will not arrive Saturday or Sunday.

This is our carrier's shipping policy, and once a package is shipped from our HQ, delivery is unfortunately out of our hands. For more info or help with your order, email our Customer Care team at hello@elevationlifestyle.com

Please allow 5-7 business days for your order to be processed and shipped. Once picked up and scanned in by our carrier, domestic orders shipped within the contiguous U.S. may take 2-5 business days to arrive, depending on location. AK, HI, and outlying territories may take longer.

Orders shipped to Canada via DHL Parcel International Standard will arrive within approx. 5-10 transit days.

Please note: once a package is shipped, the tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We are currently unable to replace missing or stolen packages—if your package is damaged (spills included) please send us a photo to hello@elevationlifestyle.com so we could replace immediately. 

An order's tracking status may take 72 hours to update once a shipping label has been created. If you haven't received any updates after 72 hours, please reach out.

We strive for 100% customer satisfaction, always! If you’re unsatisfied with your product, please contact us at hello@elevationlifestyle.com and we’ll help get the process started. NOTE: Will will only exchange our body and skin products on a case by case basis—with photo proof. 

All returns must be processed within 14 days of receiving your order and require proof of purchase (e.g. your order number, order confirmation email, store receipt, etc). 

If your order arrived damaged or if you're experiencing an issue with your product, please include photos and a detailed description in your email, and we'll get started on your exchange or replacement order ASAP.

Exceptions: we do not accept returns or offer refunds on discounted, sale items or third party products.

Refunds are processed on unused, undamaged products only. Please return your items back to E.L. HQ in the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive broken.

Refunds are applied to returned product only and do not cover any original shipping fees. As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method within 3-10 business days.

Exceptions: we do not accept returns or offer refunds on discounted or sale items, gift cards, or third party products.

Feel free to contact us at hello@elevationlifestyle.com and we'll do our very best to lend a helping hand.